Frequently Asked Questions


Check most frequently asked questions here, if you still need help then please contact us at



Returning a faulty or incorrect item?

We’re really sorry if you’ve received a faulty item.

Please contact us in regard to returning the item to us as soon as possible so we can get this sorted for you. Don’t forget to mention ‘Faulty’ when asked for a reason for your return. 

Please note that we are unable to send replacements for faulty items.


Returning an unwanted item?

We are under developing an infrastructure for accepting returns of unwanted items, such as rules and regulations, please contact us for more details.



I haven’t received my order yet – what do I do?

Within 1-3 days after placing a successfully placed order, you’ll receive a tracking number from our courier. If you have not received your Tracking Number, please contact us and we will look into this for you immediately. 

If you haven’t received your order and you have a tracking number, we urge you to contact your courier company in the first instance. they will have more accurate information regarding the status of the delivery. 

Some dental materials need on average 7 -29 business days for packaging and shipping. If this time exceeds 30 business days, please contact us to take an action.

Regularly the maximum time frame for dental suppliers to package and ship products in Saudi Arabia is three months from the day of payment